Have you ever been to a website and forgotten your password?
Fun, isn’t it? Those seven or eight minutes where you go to a website with vague recollections of a previous account and unsuccessfully try to log in. From there, the adventure begins--you try to create a new account (but of course it says that the email you have provided is linked to an existing account), ask for an email to be sent to that account, wait, open that email, copy that link into your browser along with a temporary password, and proceed to have to make a new password with 12 letters, numbers, capitals, and some Greek symbol which you are confident you will forget in the next two to three minutes. The best part is that you write the password on a post-it note and stick it to your monitor so it is easily accessible to the mischievous thieves who wish to steal your access to at 15% off coupon at Designer Shoe Warehouse. Groan.
Whether it’s the resetting of a password, the pay parking kiosk that expects you to know to press the pound sign after entering your license plate number, or the new digital marks program that the IT department has set up for the school district that requires you to manually enter your class lists that are already loaded in the system, we all tend to ask the same question after gnashing our teeth in frustration:
“Did the person who MADE this <enter your experience, product or service here> ever TEST this with the people who would be USING this?”
When solutions are designed without a deep connection to the problem AND those who will actually experience solution, designers can cause dissatisfaction, frustration, resentment and anger--they can even cause circumvention of the entire process or service, and outright resistance!
In the K-12 school system, it is common that, when school leaders are presented with a challenge in their school community, they want to design a solution to the problem...quickly! We often feel like the next problem is just a phone call or a knock on the office door away, so we better get through this one as fast as we can. We often don’t want to burden our busy colleagues with helping us solve the problem, and as a result, much like the old game show “Name That Tune” where guests tried to name a song in the fewest notes possible, we try to solve the problem as quickly as possible with minimal disruptions to the homeostasis of our learning environment.
There are so many examples of this in our schools. Kids are starting to wear spaghetti straps and muscle shirts again as summer approaches? I’ll get a bigger posters with the dress code on it, and adorn them with a couple of cool school logos so kids will pay it more attention. We want teachers to collaborate? I watched ‘Field of Dreams’, so let’s adopt the mantra of “If we build it, they will come” and convert some instructional time into PLC time. Low attendance at Parent Teacher Interviews in the evening? Let’s change the time slots and put them in the middle of the day. As school leaders, we can likely think of countless times that we might have thought that we were ‘solving a problem’ (much like the designer of the password recovery protocol), only to be surprised to find our solution was met with that same dissatisfaction, frustration, resentment and anger.
As school leaders, very often WE create this resistance.
Hearing something like that likely doesn’t feel too great. Juggling endless improvement initiatives, shrinking budgets, growing societal demands, ramped up accountability and increasingly diverse learner needs is hard work to say the very least! So when we hear that WE might be the ones creating resistance to change or new ideas in our school communities, it can definitely sting. When we are working at top speed, likely the last thing we want to hear is that we might be alienating the very people we are trying to serve in the process.
So how do we avoid creating resistance?
We can start by re-thinking the word ‘resistance’.
Imagine that tomorrow, someone told you that your school was going to be rebuilt: you and your school community were finally getting the upgrade that you had been dreaming about for the last eight years. A committee to develop the new design was going to be struck, and in the next two years, the new digs would be up and running. So exciting, hey? Except for one tiny little thing.
As the school leader, you were not invited to be a part of the design committee.
Hmm. You found this quite odd because you were going to be the one that was working and supervising the building! Not only that, you had good ideas, and you were really passionate about school design. However, you found out after through a colleague on the committee that you were excluded because a few people thought your ideas were “a bit too radical”, and you “were not always on board” with the way the school community had operated in the past. The committee thought they would be better served by having members that were “going in the same direction”: by having enough like-minded people, a critical mass would be developed that would push the final design through any resistance to the direction that the committee took.
How would you feel? Would you feel connected to this project? “Too radical?” What the heck were they talking about? I just want to have projectors, sound, wifi, and flexible seating for our students and educators, you say! “Not always on board?” You were just expressing your opinion when you said that project-based learning is a better way to engage students than the worksheets and tests we were currently giving to students. You still thought foundational skills were important-- PBL is just a better way to learn the foundational skills AS WELL AS things we know kids will need, like critical thinking, creative thinking, and communication! Why can’t they see that? “I am not a resister, I just have a different opinion!” you might shout to no one in particular.
So how might it feel to one of our passionate teachers who might have ideas that we thought were “a bit too radical” when we exclude them from a team to design a solution to a problem in our schools? How about that staff member who “isn’t always on board”, or “isn’t always going in the same direction”? Do we just automatically disqualify them in favor of that keen go-getter who is always up for anything? We all have those, don’t we? The thoroughbreds that we hitch our wagon to so we can tell the others to get on board or be left behind. Do we only surround ourselves with those who are like-minded in their thinking and most supportive to head in the direction that we wish to go?
But here is a question to consider: if we exclude those with diverse opinions when we begin to really dig in to a problem, do we truly believe that we are going to get them to “buy-in” to a solution created by the thoroughbreds at a later date simply because the thoroughbreds are already doing it?
Speaking from experience, and with more than a little regret for the times when I chose not to include those with diverse opinions who were not always on board, I can tell you it rarely works out. All I did was further alienate those individuals in the process. Ugh.
Two years ago, at the Business Innovation Factory Summit in Providence, I had the good fortune to sit with Jamie Casap, the Global Educational Evangelist from Google. For a few minutes we spoke of the importance of diversity, and in his keynote to the participants later that day he reminded all of us that the diversity that we have in our schools and communities is truly our competitive advantage!
So why not embrace the diversity of the people and opinions in order to help us understand the challenges AND the people experiencing those challenges in our schools so that we can come up with lasting and meaningful solutions for ALL of us while connecting to the group in the process?
In Learner-Centered Design, re-thinking resistance is foundational to changing the learner experience in our schools. LCD places the experience of the learner at the forefront of our experience design--and not just for the learners we like or those that are ‘on board’. We design for all of our learners, even those who might be the most ‘diverse’ in their opinions. And in order to effectively design experiences for the diverse learners we serve, we must recognize that our diversity is our competitive advantage in changing the learning experience, much like Jamie Casap stated in Rhode Island.
Our competitive advantage lies within our ‘resisters’.
Our challenge is to re-think resistance.
Let me get right to it: I believe that we have to shift our thinking about the whole “leadership versus management” concept in K-12 leadership for our schools. More specifically, we need to think differently about what drives us to say:
“I want to be an INSTRUCTIONAL LEADER, but all I get to do is MANAGE.”
In your own context as a school leader--what are the things that you enjoy doing the most? If you are like most administrators, your answers are likely centred around activities with teaching and learning, such as visiting classrooms and working with teachers to design engaging classroom environments. You probably enjoy solving problems, collaborating with colleagues, learning new things and trying different ideas. And most of all, you like leading! You like helping to chart the course for the school and the learners within it, and to develop and implement the initiatives that will improve learning for all students.
Unfortunately, the work of a school leader can often seem to bear little resemblance to the title itself. In 2013, the Alberta Teachers' Association and the Canadian Association of Principals conducted 40 focus groups with 500 principals from across Canada over the span of two years, and created a document called the "Future of the Principalship in Canada". In this document, school leaders reported that they spent less than 15% of their time doing leadership-related tasks! The bulk of their day was spent on internal administrative tasks, teaching or covering classes, meeting with students, parents, or external agencies, or responding to requests from their districts, the province or the Ministry of Education. When I was working with a group of administrators at a leadership retreat a few months ago, a Vice-Principal of a large high school summed up these findings when he proclaimed “I took this job to be an educational leader, and now I just put out fires. I have a Master’s Degree in locker assignments!”.
And while the group laughed, the message was clear: Principals and Assistant Principals want to be leaders for their students, teachers, and school communities, yet the majority of their time is spent running, reacting and responding to the day-to-day operations and management of the school. And while I wish that I had better news to report, I don’t think that the tilted balance of management over leadership will ever change. In fact, I think it may actually get worse.
But what if we flipped that whole concept on its head? What if we planned staff meeting activities that used the management tasks that we are required to ‘cover’ as the content to model the skills we want for our teachers and classrooms so we can be the instructional leaders we want to be?
In British Columbia we are asking teachers to shift their approach to teaching and learning through the new BC Curriculum, and I could not be more excited. When I reflect upon my days as a teacher of Senior Biology, I remember looking with bewilderment at the hundreds of outcomes that I needed to cover for my students so they would be prepared for the government exams at the end of the semester. How was I going to get the kids through this stuff? And while I wish that it were different, I know there were too many lessons when I would tell my students something like “Sorry gang, this is going to be like drinking from a firehose today--we just need to get caught up!”. The kids would lock in, get their pens ready, and I would blast through as many outcomes as I could in the shortest period of time possible. My focus was content coverage: regardless of how much I would have liked to have been an instructional leader and taken more innovative and creative approaches, I felt like I was just barely managing the time it would take for me to get through the content of the course. Things like the 4 Cs’s of critical thinking, creativity, collaboration and communication--were distant afterthoughts behind “the number one C”-- CONTENT!
The new BC curriculum is asking teachers to take an entirely different approach. Rather than just teaching content, teachers are being asked to teach the competencies of thinking, communication, and personal and social responsibility USING the content as the vehicle to get there. The content has become the means to help students learn to think critically and creatively, and communicate their learning as it relates to their own identity and their surroundings. As school leaders, we are asking teachers to move from a place where they have had to manage class time to cover content to now becoming instructional leaders who use their content to teach the competencies students will need to be successful in the future. In other words, we are asking teachers to use their content to teach skills.
If we are asking teachers to be instructional leaders who use their content to teach skills, school leaders must do the same. It’s just different content.
If we think for one minute that students find kinetic molecular theory in their science classes any more engaging than our teachers find covering the latest District policies in our faculty meetings, we are simply fooling ourselves. If we expect teachers to use kinetic molecular theory as an opportunity to teach communication and critical thinking to their learners in their classrooms, then we must hold ourselves to using policies and ‘administrivia’ as opportunities to teach OUR learners in OUR classrooms--our faculty meetings. If we expect this of teachers, we must expect this of ourselves: if we continue to say “I would like to lead, but I am too busy managing!”, then it would follow that our teachers should say “I would like to teach the competencies, but I am too busy covering content!”. We can’t do that anymore.
Leaders don’t make excuses about why they are unable to lead. They just lead.
The art of school leadership is not just about leading when we are ‘supposed’ to lead. It’s not just standing in front of the school at school assemblies, or in front of the parents at the Parent Advisory Council meetings, or introducing the guest speaker at PD days, it’s about relentlessly seeking out opportunities to model leadership, even when it is least expected. And it starts when we can take our managerial ‘content’ and turn it into instructional leadership.
But how do we do this?
Any educator knows that one of the keys to instructional success is planning. In my recent work with school leaders, I introduced them to an Experience Planning Template that was co-designed with Learning Experience Designers and Principals. Within this planning template, along with standard things like ‘learning intentions’, there are several other key pieces for leaders to consider, such as:
There is never enough time. But perhaps an alternative thought might be this: If a topic is important enough for us to have on our staff meeting agenda, should we not want to use it well? If these are so-called ‘management tasks’ that we must do, is our goal not for our teachers to be learners, not only about the managerial task, but about their practice as a teacher? And is it not incumbent upon the instructional leader to find the opportunities to lead, even when they could simply just ‘manage’?
But from a more pragmatic perspective, here is another thought. As school leaders, we actively encourage our teachers to collaborate, to share effective lesson plans and share resources. “Why re-invent the wheel?” we say, “Make it easier on ourselves!”. So why don’t we share effective staff meeting lesson plans? Why is it so common for us to plan the staff meeting by ourselves the day before, or with our small leadership team on the Friday prior to the Monday of the meeting, working from a ‘collaborative agenda’ that a few staff members have contributed to with issues from around the school?
This template was not only designed WITH Principals and Learning Experience Designers (who are teachers, of course), it was designed FOR Principals and their staff to co-design their learning. And it was designed using a collaborative document that will be shared in a repository for all of our administrators to access so people would not have to ‘re-invent the wheel’.
Ask yourself this--how much time do you spend planning your current staff meetings? And with all of that planning, are there times when you feel like you are just ‘covering content’? For most of us, the answer would be ‘yes’.
But if there were a way that you could use that content to be an instructional leader, would you choose to do that? And even better, if a school leader had already used that content (or similar content) to model competencies for their staff and was willing to share their ‘field-tested’ plan and reflections on how to make it better with you, would that be something that would help you be less of a ‘manager’ and more of a ‘leader’?
Whether we like it or not, the minutia of day-to-day operations is something that school administrators must do. While we might hope, it would be naive to think that the ‘administrivia’ will change or diminish in the near future. But if we can take even some of these pieces and turn them into instructional leadership opportunities and share them with our colleagues, we can re-think the whole ‘leadership versus management’ dilemma.
We can be leaders without excuses and just lead.
Across North America, the first couple of weeks of school are complete. Students are settled into their classrooms, teachers have begun to dive into the curriculum for the year. As a former senior biology teacher, I remember looking at my curriculum guides and course outlines at the start of each year thinking the same thing--my students are once again going to struggle with understanding the process of gas exchange in respiratory system.
It was never all of the students of course--some would pick up the concepts fairly quickly. But year in and year out, as fast as you could say ‘carbaminohemoglobin’, I knew I was going to have a core group of students that just wouldn’t get it. Does this resonate with you?
Do you have an outcome in your course where you KNOW kids will struggle, even before you have started to teach them?
Outcomes like number sense. Grammar. Fractions. Balancing chemical equations. Compound sentences. Hum a few bars if any of these tunes sound familiar to you, or sing your own song if you are thinking something more along the lines of conjugating verbs in a language class or proving trig identities in math. Those outcomes that, year in and year out, a few students always find to be challenging.
Not only was I aware of this outcome, I also felt like I had tried every approach short of shrinking students down to the size of a red blood cell to get them to understand gas exchange! Yet it seemed like no matter what I did, no matter what year it was or which group came through the door, there was going to be a certain set of students that didn’t pick up what I was throwing down. Death, taxes, and five students who got lost when I taught gas exchange--those were certainties in my world. I couldn’t spend any more time de-mystifying what happened at the capillary level, I had other outcomes to cover! At the time, I knew I needed to do something different, I just had absolutely no idea what that was going to be.
Years later, after working with schools across British Columbia, the US and Asia, I have come to realize that I was not alone in having this ‘nemesis outcome’ in my Biology course: every course has outcomes where we know kids are going to struggle. And even though many of our schools in our District currently have “PLC time” where teachers collaborate on strategies to improve student learning, and that I used to be the Principal of one of the only “model PLC schools” at the time in British Columbia--we still have these same outcomes where students struggle, even though we know exactly which ones they are and ‘collaborate’ about them each week!
We all know that having “PLC time” or being a “learning community” has never been enough--many of our schools would say that their PLC time isn’t as focused as it could be on student and teacher learning. In fact, some of our teachers might go so far as to say their PLCs are impinging on valuable instructional time. And after reading the Gates Foundation Report on teachers perceptions of current models of professional development and collaboration in schools, I know our educators are not alone in their thinking about what is and is not working for improving student achievement.
What we knew for sure is that we wanted and needed to do something different.
Last May in our school district, I asked teachers and administrators at five of our schools to try Learning Sprints in an attempt to take a new approach to those outcomes where we knew certain students struggled the most. We chose to investigate Sprints for a few reasons:
I purposefully chose the month of May to test another important aspect of Sprints--that they were do-able, even for the busiest teacher. As we know, the lead up to summer holidays for teachers is a crazy time. Year-end field trips, track meets, science fairs and math expositions turn the May calendar into a nearly blacked out Bingo card. But one other thing is common for teachers nearing the end of the school year: to a person they are working hard to get those students who have struggled with certain outcomes across the finish line before the doors close for summer break. Yet as busy as our May was here in BC, after I sent out Simon’s introductory Sprints video to the five schools, teacher teams from five schools took the plunge into Sprints.
In order to launch Learning Sprints in our district, we tried a number of things things to ensure that our educators had a positive learning experience that met their needs. And while every district will have their own approach, these were a few things we found to be successful. We...
We also had a one-day workshop for administrators and teachers with Dr. Simon Breakspear a few months in advance. This was fortuitous and quite by chance--Simon happened to be working a short distance from our District, and we asked if he could pop over and spend a day with us. We wanted to give our educators a sense of the work of Agile Schools as well as a chance to ask any questions they might have. This visit was an added bonus: while the online tools are both user-friendly and robust, when we have the chance to have an expert work with us, well...we jumped at it.
And so the five teams came to Day One, and we worked through the foundations of Sprints. In each of the Define, Understand, and Design phases, we used the short video to describe each section, and at least one of the suggested tools to help guide participants through learning the work of Sprints by doing the work of Sprints. Each of the groups found these tools to be valuable, but they also found the Sprints Canvas to be essential for ensuring that the great discussions that were taking place were being transformed to actions for their classrooms that they could take away at the end of our first session.
Each of the teams successfully planned their Sprint. They got ‘granular’ and targeted a specific learning outcome and the smallest group of students that they could in their classes. They determined the current learning experience for their students and the types of instructional strategies they were attempting in their classes. They took advantage of the expertise of their colleagues in the room as well as external expertise through their research of promising strategies in their targeted outcome area. They determined the lean evidence they would be collecting during their Sprint, and finally, they presented their plan to a team from a different school to get warm feedback, cool feedback and suggestions in the true spirit of “hard on the content, soft on the people”. Our educators left Day One excited and energized, knowing that we would be reconnecting as a group in just four short weeks. They also left feeling supported: each of the Principals who attended were tasked with checking in with each of the teams in addition to their Sprint meetings to ensure teachers had what they needed to execute their Sprint.
Our teams returned to us four weeks later. As a facilitator I was curious to see how our educators were feeling after such a short period of time and what kind of progress: maybe they didn’t call their target outcome a ‘nemesis outcome’ like I did, but they were working on an outcome that was important to them and their students! What did they find? What were the changes they saw in student learning? Were there any changes? What worked? What didn’t? What’s next? I had a lot of questions. And wow, did we hear a lot of answers.
To begin the second session, we had participants do a reflection protocol. Team members from different Sprint teams interviewed each other and then reconnected with their school team to debrief about what they heard and what modifications they might make to future Sprints they were going to do at their schools. One of the major themes that came out from the group was around evidence collection: nearly every team mentioned that they needed to be even ‘leaner’ in how they collected evidence of learning in the target outcome area. They recognized that there were so many quick and easy ways that they could have collected evidence of learning from students that are not ‘formal’ but still inform teachers about strategies that are working and not working for lifting student outcomes. Another major theme was that their Sprint made a difference to student learning AND to their instruction. The evidence that they collected showed tangible changes in student learning. Period.
As we shared around the room, some notable things our educators said included:
"Sprints allowed us to find what the actual problem was, not what we thought it was."
"After doing Sprints, I realize that we tend to just re-teach, rather than address skill gaps or identify missing sub-skills"
"Sprints gave me the opportunity to gain insight into the learning styles of individual students."
"We should do more quick, easy assessments for learning, rather than making assumptions about what students know."
And in a “Before I thought, now I think protocol” to end Day 2, two important points were made that resonated throughout the group:
"Before Sprints I used to think it would be impossible to see the impact of small changes to my practice...now I think I can tune my instruction over time to increase its efficacy "
"Before Sprints, I used to think 'How can I fit ONE MORE THING'?", now I think
"I HAVE to do this!" for my students."
From a facilitator’s perspective, I was shocked at the energy of the group at the end of their first Sprint, and when I asked them if there was one thing that surprised them about Sprints that they would tell their colleagues, as a collective the group said “Sprints are easy to do and they make a difference”. And to a person, each team member said they will be doing Sprints again.
But one of the most poignant comments was made a few days after the completion of Day 2. The Principal of one of our pilot schools informed me that his two teachers were starting another Learning Sprint for the last three weeks of the school year, and said this:
“Learning Sprints is a game-changer for our collaboration time. It is the missing link.”
I couldn’t agree more.
Going forward, Learning Sprints will be a vital piece of collaboration, design, reflection and iteration in our professional learning cycle for our school district. Having our teachers work together as high-functioning teams with a tight focus to provide us with rapid information on that improves student and educator achievement is something we can absolutely get behind. As a result of our Learning Sprints pilot we are ramping up our Sprints efforts here in Kamloops (starting again in three weeks) to take our PLCs and collaborative time to another level.
If you are looking to bring meaning and results to your teacher collaboration, I believe that Learning Sprints will make a difference. But don’t believe me! Follow this link to watch the short video and hear what our teachers had to say. I think you will be surprised!
As a school Principal, I remember feeling like the night before Day One was not dissimilar to New Year’s Eve. I would always be filled with resolutions about how I was going to make the first day, first week, and first month special for our learners--our students, teachers, and parents. Two weeks prior to school before anyone came back, I would begin to plan that first day experience for the kids, the opening staff meeting activities for the staff, and picture how I was going to make parents (both new and returning) feel special at our school. My whiteboard would be filled with ideas, I would be checking YouTube for the funniest and most inspirational videos, and I would be scouring Twitter to see the cool ideas that others in my PLN were going to try in their schools and districts around the world. And while I had the best of intentions about that first day of school, each year I was making the same notable mistake.
I wasn’t using the people who were going to experience Day One in our school to design Day One in our school.
Day One is an experience. We all remember it, don’t we? As students we all remember running to the front door of the school to see “The List”--the long sheets of paper that told us which teacher we were going to have, and who was going to be in our class. We looked forward to reconnecting with friends and reminiscing about barbecues, camping trips, and the occasional summer job mishap that made us a little happier to be coming back to our classes. And as educators, while we might not want to admit it, we still didn’t sleep all that well night before the first day of school: even as the most seasoned of veterans, we couldn’t help but feel a few jitters just like we did when we first started teaching. Day One can be a special time.
So how could we make a Day One experience that surprises our students? One that has our parents raving in the coffee shops and on the sidelines of the soccer fields? And one that inspires our teachers to feel that same excitement on Day Two, Day Three, and even Day 180?
#1 - Appreciate the Current Learner Experience
As school leaders, we have our experiences with Day One,but what does that first day feel like for a new student or new parent? One thing that school leaders can do is reach out to students and parents who went through the experience in the last year or two and ask a basic question:
“What was the first day of school like for you?”
How about the opening staff meeting? School leaders often design this on their own, yet why not get a team of staff members together to ask them this same question? Doing our educational ethnography is key--we need to listen, and to find those ‘pain points’ that people might have so that we can turn them into opportunities. It is also vital to get multiple and varied perspectives: we can’t just ask those staff members who we might like, or who are our “go-to” staff members, we need to get an authentic cross-section of perspectives (Yes, that means listening to people you might not normally ask!)
At a conference a couple of years ago, a colleague said something that has resonated with me to this day--”If you want to know the experience that people are having at your schools, why don’t you ask THEM?”. Seems simple, yet it is something that we often overlook.
#2 - Co-create an illustration of the ideal Learning Experience (LX).
A quick off-ramp that we can take as leaders is to get a whole host of perspectives and information through our ethnography and then run back to our office and try to make learning experiences all by ourselves. Designing the LX is a team sport! When you have all of that valuable ‘Day One Dirt’, bring it to a small team of ‘experts’ (that would be students, teachers, and or parents), and work together to create the vision! As a basic question like
“What are the things we’ve experienced in the past that continue to inspire us today?
and then...listen! Ask people to talk about lasting inspirational experiences that they have had, and not just in schools! Each of us has had an experience that has deeply impacted us, and inspired us to action. What were the elements that inspired us? Which of those elements could we borrow from outside of education that we could bring back INTO education? And as a result, what would we want people to be saying or producing during this experience? These pieces help us form our criteria for success.
#3 - Come up with dozens of ideas that bring your illustration the LX to life.
Remember, this is not just YOU coming up with ideas. I’m just going to say it, you haven’t cornered the market on good ideas: no matter how creative you might be, you alone are no match for a group of people who had already HAD the experience, and are GOING TO EXPERIENCE the LX. Get it? Ask the team a question like
“How might we create a kick-off activity that inspires us and we are talking about for the whole year?”
and see what people come up with. Volume is key here--don’t stop at what seems like a great idea, go for dozens of ideas, even hundreds of ideas! The first good idea is rarely the best idea. When your group is slowing down, you are entering fertile ground; this is where the craziest thoughts tend to come to the surface, the ones you think are not possible (but are VERY possible). When people are starting to giggle from ‘absurd idea’-fatigue, you are getting close.
#4 - Test the best
Now that you’ve got a few ideas that have some potential to inspire the whole year through, it’s tempting to just pick one and go with it. Don’t do it. As Saul Kaplan from the Business Innovation Factor says “Get off the whiteboard and get into the real world!”. It’s time to grab some of your ideas and have OTHERS take them for a test drive! Do they work? What needs tweaking? What do we need more of? What do we need to let go of? We must get feedback we get from ACTUAL consumers of the Learning Experience--not from the people in our design team.
Our design team should be seen as conduits to others--have parents take the idea to other parents, kids to try it with other kids, and staff members to go to even the most reluctant of our colleagues to find out what they think. They will get the real dirt for you! If it doesn’t work with others, don’t stop--ask, “What could make this better!”. As Ronald Heifetz reminds us, in adaptive leadership we cannot see things as “immovable stakes in the ground”, but rather as experiments where we seek to learn more about what is working and what is not. Our measuring stick for success is how close we get to the criteria we created when we co-created our vision for an inspiring experience.
#5 - Get it out there
Once you have battle-tested the pieces of your Day One experience, it’s time to put them together and execute! At this point, you know you have hit the mark if your B to E ratio is high--your “barf to excitement ratio”! You know those butterflies that you get before you do something that is really exciting? If you and your team have those feelings, it is because you care a great deal about those who are going to have this experience--that’s exactly what you should be doing! But because you have worked with a team of learners right from the start and have involved other learners the whole way through, enjoy the moment.
We often choose to celebrate the completion of the project, but remember, it’s not just about the end product. Firstly, our success is in the experience that others have, not in ‘finishing the job’. While you and your team have done a great deal of work, the Learner-Experience is KEY! You should be constantly collecting feedback to make the best even better. But right alongside of the experience you and the team have created for Day One is the experience you and your team have HAD. We create relationships through the time we spend and the things we do with each other--we develop our collective efficacy through doing things that are important and that make a difference to the learners in our schools. (Hattie says that’s pretty important, I hear).
I know, I know. This sounds like it might take a lot of time. But think about those experiences in your life that have made a difference to you, that have TRULY inspired you to do something different. Were they worth it for you? And imagine that you can co-create a Day One experience for your students, your parents, and your teachers that is truly memorable, and develop collective efficacy at the same time. Does that sound like leadership?
This year, design the Day One experience WITH your learners. I think you will be surprised by where it takes you and your school.
Apple coined this phrase as a part of their advertising campaign back in 1997, and it has withstood the test of time. In fact, if you watch presentations of ‘innovative’ speakers in the world of K-12 education, I would bet that “Think different”, “Think outside of the box”, or something about adopting some sort of new and fantastic mindset would adorn at least three or four of their slides in their slide deck.
We all know different thinkers. We all know many people that think outside of the box. And with all of the outstanding work that Carol Dweck has done for us around the idea of growth mindset, I don’t think I have met a school leader that would tell you that they have anything BUT a growth mindset. (Imagine getting asked the question ”Do you have a growth mindset or a fixed mindset?”...how would you respond? If you aren’t sure, go ask ten school leader that question and see what they say.)
In Learner Centered Design, LCD leaders don’t “think different”, or “think outside of the box”, and they certainly don’t need to have to have a superhuman mindset.
LCD leaders DO different. They look outside of the box and then DO amazing things INSIDE of the box--they take the cards that they have been dealt and even if they have to bluff, they fake it ‘til they make it. And they take the “we can do this” attitude and translate it into action. They just get after it.
Becky Kanis Margiotta is one of those people who just gets after it.
Earlier this year at the Deeper Learning Conference in San Diego, I had the good fortune to listen to Becky (the co-founder of The Billions Institute) tell the story of how her and friend Joe McCannon were able to rapidly enact solutions to some of the world’s toughest challenges to those who could benefit most. Becky led the 100,000 Homes Campaign for Community Solutions, a nationwide large-scale change effort to find and house 100,000 of the most long-term and medically vulnerable homeless people in America by July 2014. If you were not there to listen to Becky speak, I can tell you that in her remarkable work, Becky didn’t have a lot of time for thoughts or ideas: Becky was all about action. Not only was she about getting things done, she was about undoing things that got in the way of getting those things done. And If you were there, you will agree with me when I say that her term for those who might have dropped the ball on the ‘action’ piece was truly unforgettable. Thinking is one thing. Doing is something quite different.
Learner Centered Design IS doing different. It's working closely with those who are having a problem in our schools and solving the problem with them, as opposed to working with an inner circle to solve a problem FOR them and wondering afterward why those affected weren't happy with the result. It's spending the time to listen rather than solve. It's about knowing that the first idea is not the best idea, and that any idea is only as good as the feedback that we get from those who will have to live with the idea. It's about celebrating the feedback we get from our learners on the Learning Experience and the connections we develop through the process of creating this experience rather than clapping ourselves on the back for the solution that we have come up with. It's about proliferating solutions through creating immersive experiences rather than telling people what we have done and what they should do.
Saul Kaplan from the Business Innovation Factory captures it best: “Get off the whiteboard and get into the real world”, he says with vigour to the audience each year at the BIF Summit every year in Providence, RI.
In the final analysis, thoughts, ideas, and mindsets might be important, and even inspirational. However, LCD leaders know that these things mean little unless they translate into something tangible that students, parents, or educators can actually experience and feedback on so we can get to a solution that can actually make a difference to the Learner Experience (LX).
So let’s not think different. Let’s DO different for our learners.
"We don't feel very appreciated."
As a leader, how many times have you heard something like this, either directed at a leader by your colleagues, or even directed at you by people who work in your organization? In my own experiences in leading in schools or in the district office, I heard (and continue to hear) this more than I would like to admit. And when I reflect on those times when individuals or groups in my organization would say that they felt unappreciated, I realize that many of my responses to them really missed the mark.
I have a core belief that people come to work each day wanting to do a good job. While there might be many that disagree with me, I have a hard time believing that the everyday person wakes up in the morning, rolls out of bed and says "Yep, today I am really going to blow it!" Whether it is in my world of K-12 education, or in health care, industry or business, while each of us has better days than others--days where we are more productive and have boundless energy to get the job done--I think we want to feel at the end of the day that we have worked hard and been effective in whatever field we are in. But the day-to-day grind can get to even the most positive of those among us! And while cynics might say "I can think of <enter your salary amount here> ways that you get appreciated for what you do", in the end it needs to be about more than money. It also needs to more than than how I used to respond as a leader, and how I see too many leaders express their appreciation for the work done by the people in their organization.
In the past when I heard that people weren't feeling valued in my schools, I thought that the best way to show my gratitude would be to bring people together, to congratulate them, and to tell them how proud I was of the work that they were doing. I might buy lunch for everyone, or staff clothing. Every once in a while, I might have an evening barbecue on a Friday with food and beer for everyone. And while I might have engendered some cheer and good spirits (pun intended), I noticed that any positive effects were short-term.
Yet this makes sense, doesn't it? Imagine that you were working really hard, but you were frustrated with certain aspects of your job, perhaps aspects you thought should be changed. That COULD be changed, just with a few tweaks if someone would take the time to ask you. But imagine that in response to your frustration, someone handed you a platter of cured meats and a beer at a party and told you "Thanks for all of your work." Does that make the frustration go away?
While I want to say that I was alone in this 'cake and beer' approach, too often I see leaders doing exactly what I did: they view 'appreciation' in terms of recognition and celebration. Make no mistake, most of us love a public compliment or some nice appetizers and a free pint at a party. But once the applause ceases and the lights go down at the end of the evening, a short sleep later it's back to business as usual. And very frequently when we get back into the routine of an average day, staring at the piles of marking, paperwork, or minutia of the moment, it's right back to feeling unappreciated. Cake and compliments don't change a thing.
In Changing Change Using Learner-Centered Design, the goal of appreciation is not to recognize accomplishments. When leaders of Learner-Centered Design begin the Appreciate phase, they must do something that is far more meaningful than any cake or party--they need to LISTEN to the people that they are serving as leaders. The goal of Appreciate is to develop the most in-depth and fulsome understanding of the given experience that our people are having--whether it is understanding the student experience in our classrooms, the educator experiences in our meetings, or the parent experience with our websites or parent-teacher interviews, it is the mandate of the LCD Leader and their team to become the cameraman rather than the commentator on the experience by listening without judgement and seeking to understand rather than solve. They need to be educational ethnographers that use all means necessary to understand the current state of affairs, and then use those understandings to illustrate a vision of the ideal, brainstorm and test ideas, and then proliferate the changes that make a difference.
In K-12 education, the number one factor influencing student achievement is "collective teacher efficacy" - the idea that a staff’s shared belief that through their collective action, they can positively influence student outcomes for all students. When we have teachers with high efficacy, they show greater willingness to try new things with students and set more challenging goals. Giving people cake and compliments does not change their belief that they make a difference. However, when leaders APPRECIATE the current challenges had by those in their schools, districts, and other fields and industries, and then use those observations to change that experience through the Learner-Centered Design model, they truly demonstrate to those who work in their organizations that their voice and their actions make a difference.
Sounds a lot like efficacy to me.
To learn more about Learner-Centered Design, visit http://www.pblconsulting.org/
Professional Learning Communities.
Response To Intervention.
Sigh. Have you ever taken five minutes to jot down the initiatives that you have going in your school or district? Or the ones that you have had going at some point in the past? Or even those programs that, if you squinted, you might still see remnants of them--you know, the ones that no one can quite determine when they started or ended--they just seemed to fade into the background, much like the once-splashy posters on our Counselling Office billboards or the rotating messages on our electronic signs. If you are anything like me, you likely find it difficult to recall and much harder to reconcile the amount of time and money each of us has spent chasing after the next 'holy grail'-like program that came our way when we know that the resources required to make them successful are so woefully scarce in supply.
Earlier this year, as a member of the Agile Schools Faculty, I had the chance to work along side Dr. Simon Breakspear at the summer Educational Leadership Academy (#ataleads16) put on by Jeff Johnson and the Alberta Teachers' Association in Edmonton. It was both inspiring and challenging to take a deep dive into designing research-based, high-impact projects with classroom, school and district leaders for five intense, immersive and practical days. During one of the early sessions, Simon asked each of the participants to do a "stock-take" (on this side of the Pacific, we would say "inventory") of the initiatives they had done or were currently doing in their schools. Many generated lists similar to the one above, and even more created ones that were much longer. But then Simon asked the group to examine their lists to determine which ones they felt were actually making a tangible difference to student learning in the classroom. After a number of people began ruefully shaking their heads, Simon said something that truly resonated with the entire group (including me):
But here's the thing: no one was saying that it was 'wrong' for schools and districts to look for promising new approaches to improving classroom practice, nor was anyone saying it was 'wrong' to attempt organize our time, efforts and resources around practices that are research-based and genuinely improve classroom practice and student learning. But before we jump headlong into 'the next big thing', we need to have a laser-like focus on the actual impact that the initiative has on student learning and the type of learning that educators will need in order to help them effectively implement the initiative in a way that makes a visible difference at the classroom level. As we know, the goal of an educational initiative is not to be 'doing' a program, it is to improve teaching and learning. Does it matter if we have become a professional learning community if we don't see a change to teaching and learning in our classrooms? Does it matter if we "do" Instructional Rounds in our schools if we continuously have the same problem of practice? Nope. Not a bit.
In preparation for the Education Leadership Academy, Simon and I spent a great deal of time pushing each other about the composite pieces that we felt were important for teacher learning. Simon spoke from his experiences as a teacher and as a researcher in seeing and working with dozens of educational jurisdictions around the globe, who use a multitude of methods to engage teachers in professional learning. I came at it from the point of view of a Principal who has attempted to implement the approaches listed in the "stock-take" at the beginning of this post with subsequent results that ranged from moderate success to complete and abject failure. In the end, our thinking led us to a lens through which school leaders could look critically at their own "stock-take" of initiatives to determine whether those ideas had real potential to have a deep and lasting impact on the learning in their classrooms and with their educators.
We can determine whether the initiative can crack the C.O.D.E of teacher learning.
If the initiative, approach, or professional development is Connected, Observable, Developmental, and Embedded for teachers, it can significantly impact teaching and learning at the classroom level.
CONNECTED...to the classroom, learning, and to each other
Do you enjoy being electrocuted? Being immersed in water so cold that the ice in it doesn't melt? Having your clothes and skin torn by barbed wire? Sounds like a barrel of monkeys, doesn't it? So why do thousands of people around the globe voluntarily do these things to themselves in events like the Tough Mudder? Doing something challenging with a group of like-minded people connects us to the task, but more importantly, it connects us to each other. Learning is social, and while learning about new approaches to teaching and learning is not the same as being immersed in an ice bath, changing classroom practices can represent a significant shock to the system. As a result, it is vital that the learning experiences that come from initiatives or pro-d connect our teachers to one another: we must create a supportive, encouraging, and laterally accountable environment (much like a Tough Mudder team) to deal with obstacles that they will encounter along the way.
Earlier this year, I sat across from Dylan Wiliam at dinner after learning from him earlier in the day at a conference session. He looked at me and said something that has resonated with me ever since. He said "I don't know why Principals would spend one second trying to implement something that isn't proven by research to improve learning." If there is no research to connect the initiative to improvement in student learning, he said, schools and districts don't have the money or time to waste on it. Period. I listened. I learned. While we all have ideas about what we think 'works' and 'doesn't
work' in classrooms, if there is no foundation of research to the initiative we are considering, Dylan is right, we don't have the time to bother.
Dr. Richard Elmore of the Harvard Graduate School of Education describes the importance of professional development being directly connected to the classroom. In one of his "laws" of professional development, he says "the impact of professional development is inverse to the square of its distance from the classroom". Professional development that requires educators to really chew on meaty instructional issues with each other and grapple with approaches in their own setting is professional development that is worth doing. Inasmuch as there can be value to offsite professional development, the more connected that educators are to their own classroom situation when they are learning, the higher the likelihood that the initiative will make a visible difference in their own classroom.
OBSERVABLE...to all of us, BY all of us
The products of any professional development that we do should be readily and plainly observable. When facilitating Instructional Rounds in schools, I ask educators to focus on what students are saying, doing, writing, and producing as a result of the tasks they have been assigned and the instruction they have been given. But how often do we consider what our educators saying, doing, writing and producing at an inservice or conference that they are attending? If educators are sitting passively in a large conference listening to a witty and charming 'edutainer' show pictures and YouTube clips while telling amusing anecdotes, what is the evidence that our educators have learned a single thing? The age-old proclamation of "If you get one good thing out of a conference, it was a good conference" doesn't fly anymore: with shrinking PD budgets and more demands on our time, the educational return on a $2000 investment needs to be better than that. WAY better. When we are considering any initiative, we should be able to clearly articulate what an observer would see in our classrooms as a result.
But who is observing? One of the saddest revelations that I had as a Principal happened when I was doing teacher observations. Not because of what I was observing in the classroom, but because I was the only one who was doing the observing! Far too often, the people who are doing the bulk of teacher observations are not teachers--this is wrong. More of our professional development needs to be directly connected to the classroom, with teachers observing and working with other teachers. And if we are to use the excuse that there isn't enough money, consider that $2000 conference bill to send one teacher to a conference to get "one good thing", as we have all done far too often in the past. That same $2000 is the cost of five or six release days--or 10 or 12 half days. How much could be done by releasing four teachers for three half days to observe and work with other teachers?
DEVELOPMENTAL...it meets us where we are at
Would we ask a new swimmer to jump off of the high diving board? A novice skier to head down a double-black diamond run? Or would we tell someone that the only car they should buy is a new Mercedes Benz when we know they only have a $10000 budget? While each of these scenarios seems absurd, imagine what it feels like for an educator to be asked to "do Project-Based Learning" in their classes, or to "welcome observers into their classroom" when they are used to being left on their own behind a closed classroom door to teach the way that they have found to be successful for themselves and their students. While there may be a research-base to an educational initiative that supports a positive change in classroom practice, research does not automatically open classroom doors: having a colleague or a team come to observe their classroom can truly be a 'double-black diamond' moment for many educators. And rightfully so! In most cases, we have not taken them down a 'green run' with ideas like PBL or classroom observation.
Educational initiatives and professional development must provide multiple entry points for our educators, and provide the appropriate level of challenge at each level. In his book "Flow: The Psychology of Optimal Experience", Mihaly Csikszentmihalyi (pronounced "mee-hi, cheek-sent-me-hi" if you're curious) talks about the importance of "flow" when we are considering whether the activities we design allow participants to get into "the zone". However, we must not only acknowledge the challenge level of the activity, we have to ensure a certain skill level of our educators so we help them move from a state of anxiety or boredom to a place where they are optimally engaged.
With something like classroom observation, we might create multiple entry points for our educators like this:
EMBEDDED...in what we do, in our context
In what we do.
With the people that we have.
With the money that we have.
With the time that we have.
Education conferences and workshops can have tremendous value, as can visits to other schools, jurisdictions and countries: having scholars and practitioners synthesize their research and experiences can save us huge amounts of time and effort. There is no doubt that it is difficult to see what others are doing when we are in the 'trenches' of everyday school business! It is important for us to 'get to the hilltops' to see what is possible for us from a different perspective: to understand new ideas, to be inspired, and to get outside of ourselves and our own learning situations. However, before we leave our own schools and districts, we not only need to have a very clear vision of our own context, we need to imagine how we can re-combine the people and talents that exist in OUR contexts and in OUR classrooms given the information that we are learning about.
As much as there is no more time, and there will never be more money, we DO have the time and the money that we currently spend on things that do not crack the C.O.D.E. of teacher learning. We just have to find them, name them, and file them in the appropriate place.
So, as each of us comes off of a refreshing and recharging summer filled with excitement and ideas about how we can impact student and educator learning, we need to ask ourselves one question before we jump at the next promising practice or idea that comes our way:
"Does this crack the C.O.D.E of teacher learning?"
I don't like speeding tickets all that much. In fact, I think I would be hard pressed to find many people that do. The whole experience from the initial gasp when you see the red and blue lights in the rearview mirror right up until the moment you realize that you are not escaping with a stern warning is both maddening and embarrassing all at once. Yes, I might have been going a bit quickly, but I was running late and the kids needed to be picked up, and I was only 10 m.p.h.....ok maybe 15 m.p.h. over the limit, officer. Sigh...just give me the ticket. Head shake on cue.
For years, we have used the same few methods to stop people from speeding--signs, stern warnings, photo radar, and of course, the threat of getting a fine for being a bit of a lead foot. Yet despite efforts to change people's driving habits, in a study in 2008 of a thousand random drivers, 100% of them thought that it was fine to exceed the posted limit by 5 mph, and 36% felt that it was ok to drive at 20 mph over the limit. Hmm. Another head shake.
What if we took a different approach? Typically, we lock ourselves into a traditional means of solving problems, where we try to take what we currently do and do it just a little bit better. Or we do what we have always done, but just a little bit differently. "We'll find a faster horse!", we shout with vigor. But what if we looked into other, completely different sectors to see if there were practices that we could borrow and apply to our own situation? What if we decided that we weren't going to look for a 'faster horse', like bigger speed signs or more stringent ticket fines, but rather would adopt a completely different approach that we could adapt from a different situation altogether?
What if it were FUN to obey the speed limit? And a tiny bit of 'fun', even when we got caught?
Well, that sounds like a different approach.
In a new and thought-provoking book called "Cross-Industry Innovation -- Not Invented Here", Ramon Vullings and Marc Heleven describe "The Speed Camera Lottery", created as part of The Fun Project by Volkswagen. In Copenhagen, there was a particular section of road that was known to be a place where people ignored the posted speed signs. In "The Speed Camera Lottery", a speed camera was used to photograph and measure the speed of all of the drivers on this stretch of road. Using a camera to photograph drivers in itself was not revolutionary, of course. Nor was the fact that those drivers who were speeding were levied a fine for their traffic violation. But what was truly unique was that the fines collected from the speeders were put into a pot, and those who were not speeding were out into a draw for the money that was collected! "The Speed Camera Lottery" was born, drivers slowed down an average of 22% while having a totally speed enforcement experience.
Sometimes I feel as though I am annoying friends and colleagues with my constant questions around the "the delight factor", or absence thereof. Too often we find reasons not to look for that unique 'something' in the experiences at our schools that makes them meaningful for our students, our parents, and our educators. "When did we decide we have to be boring?", I often wonder, many times with regret when I ponder some of my lessons as a classroom teacher. As a result, one of the pieces that our learning experience design team takes pride in is ensuring that we find an element of "surprise and delight" for the participants in the inservice or professional development days that we create so they remember the experience that we created.
Recently, one of our district schools came to our team with a project--they wanted us to create a learning experience that would immerse their teachers in project-based learning. Typically, when such a request is made, professional development providers pull out a tried and true, one-day lesson template that they have in their lesson bank, modify a couple of bits to suit the age bracket that the teachers work with, and get ready to go. While convenient for the PD provider, planning such as this often misses the mark for the educators for one simple reason--the PD provider doesn't take the time to do the research to find out who their audience is, and more importantly, how they learn best and what their current struggles with professional learning might be. The result is an uneducated guess as to what the needs of the group might be and a subsequently ineffective inservice day. Yes, I said 'uneducated'--simply focusing on the content of a PD day represents a small part of the equation, the real artistry is in the design of the learning experience.
Earlier this year, I visited Continuum, the internationally recognized design firm in Boston that created iconic items such as the Reebok Pump, the Swiffer, and numerous other product and service solutions across the globe. Ken Gordon, colleague and friend at Continuum talked to me about 'pain points': he said "You really need to turn up the 'emotional hearing aid' when you are listening to your clients. You need to find the the pleasure points and the pain points. Once you find those, that's the gold. Pain points are opportunities."
Fortunately, much like Continuum and their focus on human-centred design, our team has adopted the process of Learner-Centred Design: the team is disciplined in considering the needs of the learner first. Not only does the team spend an inordinate amount of time getting to know the wants, wishes and pain points of the group they are serving, they co-design a vision of the ideal, and go wild with ideas of a 'surprise and delight' factor that will make the day memorable.
During our process of educational ethnography (where we spend time interviewing the group we are designing for), we found out a few things about the school. They were a fun-loving bunch who liked to be social, who liked competition, and who really needed hands on activities--they wanted to learn by doing. But because the team was able to quickly develop a positive relationship with the school, we also found out something that was interesting: one of the teachers we interviewed smiled and said "Sometimes we aren't always on task.". The other teachers from the school agreed, "We are like our kids! We might need to be held accountable.". Ahhhh, the pain point. Ken Gordon would be smiling.
So we now had our opportunity! Much like the speeding ticket scenario in Copenhagen where they found a way to surprise and delight people in holding them accountable to the speed limit, we needed to find a way to surprise and delight the school in holding them accountable to learning about professional development. One of our designers asked a key question that was phrased in just such a way to make us think differently. She could have asked, "How can we hold people accountable?", but instead she said "Who is one person no one can say "no" to?". Our project team laughed, and another one of the designers yelled "Grandma!".
The room got quiet, and suddenly we all began to smile. Seniors!
So while we designed a professional development day that was immersive, hands-on, competitive, and had people learn the work by doing the work, we also surprised the staff by giving them the opportunity to connect to our local seniors community through the PBL design challenge that we had
created. And by having them design something for an authentic (and loving) audience, the team found a way to hold people 'accountable' in a way that delighted rather than dictated. No policy. No rule. Just Grandma. And Grandpa. And a lot of smiles and memories.
Schools don't have to be boring. By choosing to get to know our school communities, and developing an understanding of their 'pain points' in a process that is so commonly used by industries outside of education, we can 'surprise and delight' the students, parents and teachers in our school communities.
And if we can surprise and delight people with speeding tickets, it certainly can be done in our classrooms.
from the desk of an educator:
It's education: there is no more time, but we DO have time. There is no more money, but we DO have money. So let's put the learner at the center, and conduct ourselves accordingly.